An effective loss mitigating solution must tackle all problems discussed above at once to recreate the circumstances leading up to a loss and pointing towards loss-mitigating measures.
The solution to providing end-to-end monitoring is to monitor the packages or the pallet rather than the vehicle, such as the reefer. Package-level monitoring also puts the 3PL, the manufacturer and the buyer in charge rather than the transporter. They stand to lose the most when losses are incurred.
To provide a touchless experience, all key events, such as the delivery of a shipment, need to be recorded without any human interaction and with an accuracy of 99.9% or higher. Only then will the solution rule out the human factor and instill sufficient faith in the technology to be relied on.
Telemetry data, such as temperature and shock, can detect losses such as spoilage and physical damage, but cannot mitigate the problem by themselves. Accurate information about where the goods are in the supply chain is essential to understand where, under which circumstances and why the problem occurred. As an example, when a temperature excursion occurs and to avoid future excursions, one needs to know if the excursion occurred during transport, during unloading or in storage at the warehouse. The same holds for damage from a shock: Shock during transport can occur from inappropriately tying up goods in the truck or from driving on degraded roads; shock during unloading results from inappropriate unloading practice; shock in the warehouse often stems from a forklift impact.
The key to gaining an unambiguous understanding of the where and the when is to interweave telemetry data with key events. Key events include departure, loading, unloading (at the intended or at an incorrect location), shipment separation, warehouse movements, and storage.
Only through correlation of the telemetry data with the key events can future losses effectively be mitigated.